Telephone Service FAQs

If you have not had service with us in the past or it has been a while since you've had service you will need to fill out an application for new service which you can get at our office.

The best idea is to contact us and let us know what sort of problems you are having and a trouble ticket can be issued.

Once you turn your application in, and pay a deposit if applicable, we estimate 24 to 48 hours to get the service started. If you need inside wiring done that will need to be scheduled and may take more time.

This can depend on a few things: First, do you subscribe to any of our custom Calling features? Second, what long distance plan do you have with Cal-Ore? Third, do you have our High Speed Internet Service? Finally, if you have added a new service or multiple new services you could be seeing billing partials and/or activation fees if applicable.

If you contact us we will try and explain any charges that appear on your bill.

Yes. You can pay your bill with your credit card by stopping in the local office, or call and your payment can be processed over the phone. You can also sign up for Direct Payment and indicate that you would like us to automatically debit your credit card monthly for the amount due on your bill. Just complete a Direct payment authorization form and mail it in or drop it by today!

Automatic payment of your phone bill can be handled by direct ACH withdrawal from your bank account or automatic debit of your credit card each month. You will need to complete the direct payment authorization form. If you would like to sign up for direct ACH withdrawl from your bank account return the form to our office completed with a voided check from your account. The balance due on your phone bill will be automatically withdrawn from your bank account on the 10th of each month. The authorization is to remain in full force and effect until Cal-Ore has received written notice of its termination in such time and such manner as to afford Cal-Ore and depository a reasonable opportunity to act on it.

If you contact us , one of our Customer Service Reps can tell you your current balance.

The interstate access charge is a requirement of the Federal Communication Commission. It is intended to help level the cost of phone bills throughout the US. It is a required charge on all local telephone companies.

The Universal Service Fund, both State and Federal, is a pooling agreement for most telephone companies, regulated by the FCC and the State Public Utility Commission to help defray the costs of telephone service in high cost areas.

Your Long Distance Carrier will be identified on the first page of your Cal-Ore Telephone bill, on your remittance stub. If you have Cal-Ore Long Distance the billing Charges will also on your bill. If you have any other carrier besides Cal-Ore you will receive a separate bill from that carrier for any long distance charges.

When a long distance carrier initiates a Pic change request to change your Long Distance carrier the change will be made unless you have requested a Pic-Freeze on your account. If you did not request this change it is called "Slamming". We recommend you set your desired long distance carrier, and then call us or stop by our office to request a Pic-Freeze on your account. There is no charge for a Pic-Freeze.

Extended Area Service, or EAS, is a designated area in which one subscriber can call another subscriber without long distance charges. These areas are designated by the California Public Utility Commission. In order to change these areas, a request must be made to the CPUC. A study is then conducted to determine a majority interest and the feasibility of extending the area. When EAS areas are extended, local rates may increase to offset the cost of extending the area.

For Long Distance availability and rates in your area click on Solutions and then indicate the area where you have service.

First, do you have a Long Distance Carrier for both in-state and out of state calls? Or do you have a toll block on your phone? Also, if you delinquent on your bill your toll calling may be blocked.

Get your last bill from Cal-Ore it should list any Custom Calling Features you have. Otherwise, you may contact us and one of our CSR's will be glad to tell you what features you currently have.

For features available in your area click on Solutions and then indicate the area where you have service.

You may access the voice mail system from any phone and may be asked for your mailbox number (7 digit phone number) and/or password.
Dorris and Macdoel customers call 397-3030
Tulelake and Newell customers call 667-5000
Klamath Falls, Merrill & Malin customers call 887-8010